Plans & pricing
Two ways to work with us: pay once for a defined project, or take an annual plan that keeps a household or office covered. Either way the price is agreed in writing before anything is charged.
Support plans
Priority scheduling, unlimited incidents on registered devices, and scheduled health checks so problems get caught before they interrupt you.
Home Essentials
One household, the core devices, and someone to call when something stops working.
- Priority remote support for one household
- Unlimited incidents on registered devices
- Printer and connectivity support included
- Annual security and backup review
Home Complete
Every device in the house, longer cover, and scheduled check-ups rather than reactive fixes.
- Everything in Home Essentials
- Multi-device, whole-household coverage
- Extended one or two year terms
- Periodic health checks and tune-ups
- Priority scheduling, evenings included
Home Office & Small Business
Multi-user cover across workstations, printers, network hardware and your cloud tenant.
- Multi-user and multi-device coverage
- Workstations, printers and network gear
- Microsoft 365 / Google Workspace administration
- Staff onboarding and offboarding support
- Extended service terms available
One-time services
A single, defined piece of work with a fixed price. No plan required.
| Service | What it covers | Price |
|---|---|---|
| Remote diagnostic session | A consultant investigates the fault and tells you what it will take to fix. | $49 – $99 |
| Printer setup & configuration | Wired or wireless printer set up across your devices, including scanning. | $99 – $249 |
| Advanced printer & device repair | Deeper faults: driver conflicts, firmware, network and spooler-level issues. | $199 – $399 |
| Computer tune-up & security clean-up | Performance clean-up, updates, malware removal and security hardening. | $149 – $349 |
| Data & cloud services | Backups, data transfer, and Microsoft 365, Google Workspace or iCloud migration. | $199 – $499 |
Where a price is shown as a range, the final figure depends on how many devices are involved, how long the cover runs and how complex the environment is. We confirm the exact amount in an e-signed service agreement before any payment is taken — and if the work turns out to be larger than scoped, we re-quote rather than adding to your invoice.
How payment works
Quote first, always
Nothing is charged until you have seen the scope and price in writing and e-signed it.
Accepted methods
Major credit cards, bank transfer, ACH bank transfer, and check for business accounts.
If it cannot be fixed
If a diagnostic shows the issue is not something we can resolve remotely, we tell you before charging for the work.